Friday, May 31, 2013

Effective Phone Interviewing Tips

Phone interviews are typically conducted early in the interview process. Preparing and being mindful of how you communicate can lead to a more effective phone-based job interview. Considering that the first five minutes are crucial to success in a phone interview, don’t leave anything to chance.

Prior to the call, research the company as you would with any other interview and write out potential interview questions and answers. Being able to use notes is an important benefit of phone interviewing; however, you don’t want to sound like you’re reading a script. Practice your responses to potential interview questions in advance.

If at all possible, use a landline for better sound quality and reliability. Find a quiet spot, preferably in an office with the door closed, so you can maintain focus and be fully engaged. Don’t be tempted to text, check emails, or do other work during the call.

It’s important to make a friendly first impression. Although the interviewer won’t see your smile, he or she can sense it over the phone. Initially, thank the interviewer for the opportunity and add a comment or two to project a comfortable mood. Sound interested in the interviewer and the company.

If you are unsure of a question, ask for clarification. If you don’t know an answer, it’s best to simply say so rather than rambling and trying to come up with something. This is a common mistake people make, and it typically ends in disaster.

In the absence of body language or gestures, your tone of voice matters more than ever. Sound upbeat, and let your personality shine through without sounding too casual.

Wednesday, May 29, 2013

Daily Leap Career Video of the Week: Do Something Every Day

Each week we present our Daily Leap Career Video of the Week. The video we share presents news or advice related to career development, searching for a job, the economy and employment, and other career-related topics.

In this video writer Gretchen Rubin (The Happiness Project) discusses the importance of developing the discipline to do something every day and shares the following quote: "A small daily task, if it be really daily, will beat the labors of a spasmodic Hercules."


Learn more in the video below:

Tuesday, May 28, 2013

Dealing with Loss and Tragedy

It has been a rough couple of months - both in our nation and for me personally. As our nation reels from storms, terror attacks, and other tragedies I have been experiencing deaths, cancer diagnoses, break-ups, divorces and job losses among family and friends. The bad news has left me looking for ways to help people deal with loss and heartbreak. Since this is a blog dedicated to career services, I will relate it to that type of loss. However, I hope it can be helpful to you whenever you experience grief and loss.

Heartbreak from a job loss is different that the loss of a job, but it is no less painful and stressful. The five stages of grief are often experienced for someone who has lost their job, the same way someone who has lost a loved one. However, the laid off or terminated employee's cycle of dealing with their grief must often be accelerated in order to help them get back into the workforce and earning a living.

Stage 1 - Denial
Often this comes as refusing to accept or acknowledge the loss. We tell ourselves "this can't possibly be happening" in order to let our mind accept the truth. A few years ago my husband called me on my birthday to tell me he had just been laid off. My first words to him were, "You're kidding right?" Of course I knew he would never joke about such a thing - especially on my birthday - but denial is where my brain naturally went first. Our jobs mean quite a lot to us - some more than others - and it is okay to feel loss, grief, and anger, but we must accept the truth in order to move forward.

Stage 2/3 - Anger and Bargaining
Our natural reaction in this stage is to look for someone to blame. In the case of a job loss, it is important to evaluate if you had some part in the process so that you can learn from your mistakes. However, often job loss is outside of our control - the company simply could no longer afford your salary or no longer needed your services. It is important to forgive those involved with the job loss - that includes yourself, your boss, and the company. Holding on to anger during a job loss is not healthy and will hurt you in an interview.

In a job loss, often anger and bargaining can happen interchangeably. We try to talk our way out of being let go, try to beg or plead with them to keep our job, or we waste time wishing things were different.

Stage 4 - Depression
Depression after a job loss can be debilitating. If we are feeling depressed, hopeless, frustrated, or simply feeling sorry for ourselves it can be very difficult to put ourselves out there in the job market where we are open to more possible rejection. It is very important to surround yourself with positive, supportive people and to keep yourself active with hobbies, exercise, and networking activities. Keep in mind, no matter the type of loss you have experienced, there are people out there who have dealt with the same type of pain. In many cases, they are more than willing to help you if you just ask.

Stage 5 - Acceptance
It is hard to move on and regain employment without this stage. Accept that you are a talented person that will find their place in another organization. Try to find the good that can come from your loss. See this as a chance to meet new people, find new opportunities, and gain new skills and experience.


No matter what type of loss you are experiencing, give yourself permission to experience all the different stages. It is a natural progression. However, you must hold yourself accountable to make it through all the stages so that you can finally move on.

Monday, May 27, 2013

Ten reflective questions to transform your career

The words "reflection" and "workplace" are two that are not commonly found in the same sentence. In fact, most of our time at work is spent in the busy sphere of "doing" that we do not allow ourselves an opportunity to better understand why we are doing it, how we came about doing it, and what we are learning. 

Reflection is an important way to bridge that gap, to not only improve our on-the-job performance but to powerfully connect with our career. By creating a practice of reflection, you will have a stronger understanding of your contributions (including strengths, experience, and creative solutions) and your industry (its issues, complexities, and impact). 

Leverage these questions to become more reflective in your work:

What do I feel I excel at doing, and how does this compare to what others tell me?

What experiences have propelled me to where I am right now, and where do I want to go in the future?

What qualities of my character are on display in my work, and do they represent who I want to be?

How do I get to be creative in the work that I do, and how has that helped me grow?

Who are the important players and/or organizations my field, and what about their work impacts mine?

What need is my industry serving, and how might that need change in the short and long term?

What issues are important to my industry, and how might those issues shape future policy or practice?

What challenges is my industry facing, and how does what I do impact them?

What would it benefit me to learn so that I could be of more value now and in my future?

What is my industry growing in to, and how does this coincide with my values and beliefs?

Intentionally set aside time to reflect on these questions - even if it is a few of them - and reap the benefits of being a more learned, responsible, and aware professional.

Saturday, May 25, 2013

High 5 Weekly Career Transitions Roundup: Positive Work Environment, Women and Careers


This is our weekly roundup of some of the best career-related articles, interviews, blogs, etc., we've read during the week. We share these every weekend so you have some great resources to prepare you for the coming week. Enjoy!

© Bellemedia | Stock Free Images & Dreamstime Stock Photos

  • Be the Architect of a Positive Work Environment: "Always start from a place of trusting that your colleagues are capable and competent. Have faith that they will support you as much as you support them. In most cases, people will rise to meet your expectations and trust will continue to blossom naturally."
  • 5 Ways Employees Should Prepare for the Workplace of the Future: "Make sure that your social media profiles reflect the best professional version of you, and that your social network reflects your real network."                                                        
  • How Women Can Use Friendships to Boost Their Careers: "Friends who are in the same field or are members of a professional organization would be ideally suited to make introductions to other members and professionals, like executives."

  • 7 Simple Tips to Grow Your Social Network: "[I]t is not enough to simply create a great profile, you have to join the party and interact with people. The best way to do this is to produce regular up-dates (initially maybe once a day or a few times a week)."

  • The Graduation Advice We Wish We'd Been Given: "A great way to be more resilient is to stop comparing yourself to other people, and compare yourself to your own past performance — last week, last month, last year. Are you improving? That's the only question that matters." 

Friday, May 24, 2013

Networking Tips for Telecommuters

Recently, there has been much talk in the media about the benefits and drawbacks of telecommuting. Despite some high-profile companies scaling back, continued growth in telecommuting is still projected.

Networking is one of the biggest challenges of telecommuting, but it is certainly possible with some extra effort and planning.
  • Mix things up a little by working at a cafĂ©, coffee shop, or bookstore once a week. You never know who you might meet by simply being out and about, and you’re still being productive.
  • Join a networking group like MeetUp. This worldwide organization, with over 13 million members, brings together those with similar interests, in areas such as photography, music, entrepreneurship, travel, general business networking, and much more.
  • Make a habit of going into the office periodically. Occasional face time is important, and it’s an effective way to build relationships with your co-workers and clients. Additionally, use teleconferencing tools, such as Skype, as another way to stay tied to colleagues.
  • Join LinkedIn, with over 200 million members in 200+ countries. Build a profile and start by connecting with people you know. Then, ask them if they are able to help you connect with contacts who best mesh with your needs and interests.
The thought of networking makes some people cringe; it can all seem so self-serving and phony. If that’s the case for you, try changing your perspective a bit. Try networking at events and online without expecting anything in return, but rather, with the goal of helping others. It can take the pressure off, yet you may still end up meeting valuable contacts and advancing your career.

Thursday, May 23, 2013

The Definition of Job Search Insanity

Albert Einstein said the definition of insanity is doing the same thing again and again and expecting different results. The same concept applies to the job search process. You must be willing to adapt and modify your job search methods if what you are doing is not working for you.

I was told the story today of a military veteran who is having some difficulty with finding a position now that they have separated. The person who told me the story is a trainer that teaches career development skills. They reviewed the service member's resume and recommended some major changes to the resume so that their search would be more effective.

Unfortunately, the service member refused to make the necessary changes. Their comment was that their resume"is good enough." If your goal is to land a job, then a resume or job search effort that is not leading to job interviews is not "good enough."

As you progress in your job search, you must be willing to continually evaluate your efforts so that you can make changes, modifications, or adaptations to optimize your results. It is always best to take a multi-pronged approach to your job search and use a wide variety of search methods. Looking for a job is like navigating a trip on a road map. There are multiple routes you can use to reach your destination, you just need to find the one that is most efficient and works best for you. Here are some alternatives that you might want to try as you explore the best job search methods for you and your goal.


  • Network with friends, relatives, professors, former co-workers, and former supervisors
  • Job search networking events and Chamber of Commerce mixers
  • Internet job boards
  • Research companies in your industry using online resources
  • State Workforce/Career One Stop Center
  • Job fairs and hiring expos
  • Employment agencies
  • College or University career placement centers
  • Unions or trade organizations
  • Professional organizations in your industry